IS Application Analyst

To ensure efficiency of the Trading employees in their understanding of our Business Processes and usage of IS&IT Applications, implement successfull change management, continuous improvement and internal customer satisfaction.

Responsibilities:

Manages the maintenance of key Applications

  • Ensure a proper functional and technical support to the business departments on IS applications
  • Supervise end users in order to ensure a proper understanding of LHT Business Processes (Trading, Shipping, Finance, Legal, Cross-functions)
  • Provide support to LH Trading Trading and Operations team in their usage and ramp-up on the Application (training, coaching, change management)
  • Supervise end users application’s usage in order to guarantee the efficient use of the software
  • Coach and Train new comers in the understanding of our processes and a proper usage of the applications related to the function of the employee.
  • Perform review on application usage and data quality and trigger necessary training or process improvements
  • Define and Implement Projects for new requirements and/or evolution of the applications
    Manage the continuous improvement of our Business processes:

  • Help in ensuring the defined IS applications matches the business requirements of LH Trading departments
  • Review Processes supported by IS systems and work in coordination with the functional departments to propose processes/Systems changes.
  • Specify and implement necessary system changes
  • Manage the testing phases and ensuring quality performance with the external developers involved in various IS improvement projects
  • Lead Change Management with the users whilst implementing change
  • Get user-feedback and trigger necessary tasks or subprojects to reach a balance between Processes, Controls, user satisfaction and capability/cost efficiency of the IS Solution
  • Follow-up on processes implemented, new and existing, and ensure continuous improvement
  • Identify user needs for reporting and implement them once specified and approved
  • With the support and in relation with the Business Process Owners, review the processes defined by each BPO and ensure our Operating Model is updated

Manage specific and ad-hoc IS/IT Projects

  • Gather Requirements and Objectives of the Project
  • Manage the different Project Phases from Requirements till post-support implementation
  • Ensure a proper handover and transition of Project deliverables to the employees (Training, support of employees on requests)

Profile required:

Educational Background / Qualifications:

  • Degree in Computer science with experience in project management
  • Secondary Education in cross functional areas

Technical Skills:

  • CRM Systems (SalesForce, Oracle)
  • Good knowledge of Reporting systems and Business Intelligence tools (IBM Cognos, Quickview,..)
  • General understanding of main ERP functionalities (SAP)
  • Scripting language (SQL, JavaScript, any other scripting languages)
  • First experience on Mobility and Mobile Apps development

Experience required:

  • Good knowledge and practice in usage of CRM, ERP and Reporting software
  • Ability to successfully identify strengths and areas of improvement in processes and further lead change management across all functional departments
  • Experience in project management, as well as implementation and deployment of IS systems
  • Technical ability in managing directly small evolutions in the current Applications
  • Ability to perform specific adhoc analysis and queries through systems to assess usage and provide reports, dashboard, KPIs
  • Proven capabilities in coaching, training and development

Competency profile:

  • Good knowledge and practice in usage of CRM, ERP and Reporting software
  • Ability to successfully identify strengths and areas of improvement in processes and further lead change management across all functional departments
  • Good experience in project management, as well as implementation and deployment of IS systems
  • Technical ability in managing directly small evolutions in Applications
  • Ability to perform specific adhoc analysis and queries through systems to assess usage and provide reports, dashboard, KPIs

Interpersonal competencies / communication

  • Service-oriented
  • Communication capability with specialists and non-specialists (oral and written)
  • Listening skills
  • Ability to manage diversity and complexity of processes
  • Negotiation/conflict resolution skills
  • Reactivity
  • Time management skills
  • English professional. Any other language is a plus

Contact: LH Trading Ltd, miriam.delaney@lafargeholcim.com

Please note that we can only consider applications from CH, EU/EFTA


Arbeitsort:Zürich

LafargeHolcim Trading, LH Trading Ltd
HR Manager
Frau Miriam Delaney
Nüschelerstrasse 45
8001 Zurich

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