KompiTech have years of experience offering tailored made IT solutions to businesses in Switzerland and across Europe.
We are currently looking for:

Network Support Analyst

Key Responsibilities:

  • Ensure that IT Security policies and standards are enforced
  • Monitor and analyze network performance and address identified issues in a proactive manner
  • Assist the KompiTech Service Desks to ensure smooth and efficient collaboration with customers
  • Handle the events escalated by customers for the diagnosis and resolution of medium and complex incidents
  • Escalate to Support specialists as required
  • Check that daily operational activities are properly run by providers
  • Participate in on-call process as required
  • Ensure proper knowledge transfer to Support teams
  • Provide clear reporting to Delivery and Build Project Managers to ensure appropriate communication to stakeholders

Technical skills & Experience required:

  • Proven experience in supporting critical network or communications services
  • Experience with network monitoring tools: Wireshark, Alaloop, MRTG, Solarwinds
  • Experience with Cisco, Riverbed
  • Experience in network infrastructure: WAN, Internet, LAN, WLAN, Perimeter Security
  • Communication technologies knowledge: PBX, IPT, VoIP, CUCM, MCU, Cisco, Tandberg, Vidyo. Protocols: H.323, SIP and WebRTC)
  • Shell scripting experience
  • Broad range of understanding of ITIL, ITSM and industry best practices
  • Proven analytical and troubleshooting abilities

Please apply under https://career.kompitech.com/ or send you resume to jobs@kompitech.com


KompiTech GmbH
Frau Romana Strnadova
Thurgauerstrasse 40
8050 Zürich

Telefon 044 509 16 62

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