Head of Data Science (Commercial AI)

In short
As the Head of Data Science: Commercial AI, your mission is to set the direction for the Commercial AI team, ensuring that your projects align seamlessly with On’s broader strategy. You will lead complex, high-impact projects to elevate our marketing and commercial performance through conceiving and delivering industry-leading machine learning and AI solutions. You will simplify complexity and leverage your deep expertise in science, ML, and AI to drive significant impact and support On’s growth.

Your Mission
Your primary goal is to provide strategic leadership and execution for Commercial AI initiatives:

• Set priorities and implementation strategy for Commercial AI in close partnership with stakeholders in the Commercial, Marketing, and Technology teams. Anticipate and integrate the interests of various teams, ensuring output aligns with broader On strategy.
• Build and nurture a high performing AI team. Actively promote formal and informal mentoring and provide growth opportunities to the team.
• Lead the design and implementation of machine learning and AI pipelines to optimize marketing decision making.
• Develop and refine models such as Customer Lifetime Value, customer product recommendation, and churn prediction. Incorporate advanced ML techniques and the latest GenAI technologies.
• Be responsible for algorithm performance, including oversight of the design of QA metrics and processes, and validating measurable impact through experimentation.
• Effectively communicate on the impact and efficacy of the marketing ML and AI applications to all levels of the organization.
• Simplify complexity and bring others on board to achieve objectives and create cohesiveness and alignment.
• Drive decision-making and provide input to wider-On topics such as platform strategy, integrating supply chain and commercial decision making, and talent strategy.

Your story
You are a proven data science leader and a domain expert ready to lead and strategically influence our Commercial AI future:

• You are a domain expert in ML and AI design and production implementation. You have a strong understanding of ML Operations principles and a track record of identifying the right problem to solve at the right time, to maximize business impact.
• You have a proven track record in the digital marketing landscape. You have a clear understanding of prediction models, classifiers, user behavior and website performance.
• You are experienced in managing high performing teams, providing space for growth whilst providing appropriate frameworks and monitoring to ensure high quality output. You identify issues and blockages within the team and resolve them quickly.
• You are adept at a range of approaches to communicate the behaviour of complex systems to executives and non-technical audiences. You have experience with data visualization tools and techniques.
• You possess excellent interpersonal skills, with the ability to influence stakeholders and drive consensus. You are experienced in identifying the root cause and resolving issues that slow the delivery of high quality AI.
• You thrive in a dynamic and fast-paced environment, possess a proactive attitude, and are passionate about solving complex challenges.
• Familiarity with cloud-based machine learning platforms (e.g., Vertex AI), Google Cloud, batch and streaming technologies is a plus.

About the Team
We’re a growing team of passionate Data Scientists and Engineers working across On. We build creative and impactful models end-to-end that personalise experiences, optimise decision-making, and predict future trends. We sit within Technology and have the opportunity to collaborate across the entire organization. If you’re excited about optimising how we use and consume data to support On’s growth through data, we’d love for you to be a part of our fast-paced environment.

What to expect
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn’t for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that ‚Wow‘ moment.

Step One:It starts with you…
You’ll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you’re a good fit to the role, a recruiter will follow up with you directly. If you didn’t receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.