Service Technician – Deployment Support (80–100%)

About the Role
As Mimic Robotics scales deployment of our wearable systems across key industrial partner sites in Europe, we are looking for a hands-on Service Technician (Deployment Support) to help us maintain rock-solid system uptime. You will act as our frontline responder for system downtime, remote diagnostic support, and field operations.

Responsibilities

• Frontline System Triage & Remote Support: Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, and resolve issues rapidly.
• On-Site Field Interventions: Perform day-trip visits to partner sites for physical installation, hardware troubleshooting, system calibration, and hands-on maintenance.
• Customer Interface & Access Coordination: Guide client technical teams smoothly through active remote access procedures.
• Proactive Operational Upkeep: Conduct regular system health checks, review diagnostic logs, and perform data quality verifications to prevent field issues before they occur.
• Feedback Loop to R&D: Document edge cases, recurring fault patterns, and hardware behaviors in the field to provide clean technical context back to our engineering teams.
• On-call support (roughly 9–5) and travel to customer sites using a company-provided vehicle.

What You Bring

• Technical Background: Degree, vocational training, or equivalent practical experience.
• Linux Fluency: Strong, hands-on comfort navigating Linux terminals, running CLI diagnostic tools, reviewing system logs, and troubleshooting network/system issues remotely via SSH.
• Field Readiness: Valid European driver’s license and flexibility for frequent day trips to customer sites (within a few hours travel from Zurich HQ).
• Language: Native-level German speaker. Willingness to conduct day trips to customer sites in southern Germany (e.g., Stuttgart region).
• Operational Mindset: A strong drive for keeping systems running reliably in real-world production environments. Calm and methodical under pressure with strong customer communication skills.

Nice to Have

• Prior experience in technical customer support, field application engineering, or hardware-in-the-loop debugging.
• Hands-on familiarity with camera vision systems, embedded systems, or wearable hardware setups.
• Industrial or factory environment experience.

What We Offer

• Total compensation package including a competitive yearly base salary and a strong stock option package.
• Direct collaboration with the founders from day one.
• Surprise team trips, free gym and sports subscription, joint breakfasts and dinners, and regular team activities.